Student Support & Policies
We are committed to providing every student with the support and resources needed for success
Student Support Services
Whatever challenges you face, our support team is here to help
Learning Support
Receive personalized learning assistance and assessment support to ensure successful course completion.
- One-on-one tutoring
- Additional learning materials
- Assessment preparation support
- Study skills workshops
Accessibility Support
We are committed to providing equal learning opportunities for students with special needs.
- Learning adjustment arrangements
- Assistive technology support
- Accessible facilities
- Personalized learning plans
Language & Cultural Support
Helping international students and non-native English speakers adapt to the learning environment.
- Language support services
- Cultural adaptation guidance
- International student services
- ELICOS referrals
Career Development Support
Assistance with career planning and finding suitable employment opportunities.
- Resume writing guidance
- Interview skills training
- Career planning consultation
- Job placement services
Health & Wellbeing
Focusing on student mental and physical health, providing necessary support and referrals.
- Mental health support
- Stress management resources
- Health service referrals
- Crisis intervention
Financial Support
Providing financial advice and payment plan arrangements to ease your financial burden.
- Payment plan options
- Government funding application guidance
- Scholarship information
- Financial hardship support
Contact Student Support Team
If you need any support services, please feel free to contact us:
Emergency Contacts
In case of emergency or crisis, please contact immediately:
Emergency Services
000
Lifeline
13 11 14
Policies & Documents
Understand your rights and responsibilities for a fair and transparent learning experience
Student Handbook
Comprehensive guide to your rights, responsibilities, and college policies.
Complaints & Appeals
Learn how to lodge a complaint or appeal an assessment decision.
Privacy Policy
How we collect, use, and protect your personal information.
RPL & Credit Transfer
Recognition of your prior learning and work experience.
Assessment Policy
Understanding assessment processes, reassessment, and academic integrity requirements.
Code of Conduct
Behavioral standards students are expected to uphold during their studies.
* All policy documents are currently being prepared and will be available for download soon. If you need immediate access to specific policy information, please contact our student services team.
Complaints & Appeals Process
How to Lodge a Complaint
Informal Resolution
First, try to resolve the issue directly with the relevant trainer or staff member.
Formal Complaint
If unresolved, submit a formal written complaint with detailed information and evidence.
Investigation & Response
We will investigate your complaint and provide a written response within 10 business days.
External Appeal
If dissatisfied with the outcome, you may appeal to VRQA or the relevant regulatory body.
Your Rights
- Lodging a complaint will not affect your study or assessment outcomes
- You may choose to have a friend or representative accompany you to meetings
- The entire process is confidential, with necessary information shared only with relevant parties
- You have the right to fair, timely, and unbiased treatment
Need More Information?
Our student services team is ready to answer your questions
Contact Student Services